Refund policy
Return & Refund Policy — KATE STOLOVSKA BEAUTY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at info@katestolovska.com.
All returns must be sent to the following address:
418 E 73rd St, New York, NY 10021, United States
If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.
Please note that items sent back to us without prior authorization will not be accepted.
For any return-related questions, you can always reach us at info@katestolovska.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (e.g. food, flowers, or plants)
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Custom or personalized items
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Personal care goods (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive what you need is to return the item you have, and once the return is approved, make a new purchase for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition you received it — unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.